Best Service, Right Time, Right Information

Our Approach

ASG’s approach to user interaction, web design, and E-learning puts user and learner needs, desires, and abilities at the center of the development process. We make design decisions based on how people can, need, and want to perform tasks rather than expecting users to adjust and accommodate their behaviors to the product. This method builds empathy for the user, giving us unique insights into how users interact with products in their environments and meeting their explicit and implicit needs and expectations. Our team then backs up this approach with rigorous usability testing and engineering to develop products that meet not only user requirements but also business objectives.

ASG Experience & Expertise

Technical Expertise

• • FFM AB Registry (including modernization in CMS AWS cloud) FFM AB Help on Demand program FFM AB Data Analytics and Operational Analytics Recon ADULT LEARNING AND HUMAN CENTERED DESIGN EXPERTS (SUCCESS FULLY DELIVERED THROUGH THE FOLL OWING PROGRAMS):
  • CMS CPI Outreach & Education Contract (eLearning and Web/UI/UX)
  • FFM AB Training Vendor program (with HealthSherpa and INSX)
  • FFM AB Annual Training program
  • FFM AB Help on Demand Training development (English/Spanish)
  • Veterans Affairs (VA) Ulink LMS SaaS solution
  • Veterans Affairs Content Management SaaS solution
  • Managed FFM AB Helpdesk (English/Spanish)

Deep Program and Subject Matter Knowledge

• • Outreach strategy materials development and distribution to Navigators and other Community partners (CMS OC Partner Relations Group Contract)
  • Marketplace Subject Matter Expertise (CMS AB & OA Contracts)

Migration To New LMS Platform (MOODLE)

• • Developed VA custom-tailored UI/UX using HCD and 508
  • Integration of existing content and knowledge management tools into the new system
  • Data migration from data source(s)
  • Develop business processes to increase productivity and efficiency with new tools using opensource plugins
  • Integrated VA applications to the system
  • Single sign-on and FEDRAMP Moderate ATO